Client Centricity Basics
Starting in Dec 2024. Learn the basic skills and methodologies of Swiss client centricity (CX) to achieve service excellence, sustainable customer delight, positive advocacy and investment protection in financial services.
Documentation on the course
CX explained by KPMG - Introvideo
FREE PREVIEWStudy Preparation: Overview on Innovation Methods in general
Live online session - Fundamentals of CX: added value and how to make use of client centred design principles (Sat 06.05.2023 / 1300 - 1600 CET)
Documentation - Why CX is so important for every digitisation project
Live online session - The five steps of a successful CX sprint (Sat 13.05.2023 / 1300 - 1600 CET)
Documentation - The five steps of a successful CX sprint
Live online session - Playing through a concrete case with all five CX steps - an interactive case study (Sat 20.05.2023 / 1300 - 1600 CET)
Documentation - Successful CX case studies in the financial industry and the learnings taken from them
Examination: Final test (45 Min)
It can be taken individually or as part of a diploma. To earn an FFI diploma designation and the associated job title, you must attend four FFI courses within 12 months.
Certified Innovation Expert in Finance
You are entitled to a Swiss Certificate of Completion for each of your completed courses.
FFI courses are taught by industry thought leaders from Switzerland, who share their expertise with you.
Engaging with your peers is a big part of what makes FFI unique.
Starting in Dec 2024. This course covers the most applicable as well as proven innovation methods and skills for the financial industry as practised in Switzerland to date.
$1,890
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Starting in July 2023. This course provides you with a powerful Swiss framework for transforming businesses in the financial service industry on two dimensions: knowing your customers better and learning from the industries best practices.
$1,890
Swiss certified digital diplomas for your professional career
Starting in August 2023. The goal of this Swiss in-depth innovation digital diploma is to provide you with insights into the models, methods, and networks you need to stay a step ahead of the competition in today's digital finance world.
$7,560
Starting in February 2023. This Swiss digital diploma aims to provide a deeper understanding of the Metaverse and offers you a glimpse of the emerging future of the Web3.0 and the way the financial services industry will interact with it.
$7,560
Starting in October 2023. Immerse yourself in the latest business trends, thought leadership and inspiring finance innovation insights from Switzerland to revitalize your business and yourself.
$7,560